Starbucks has closed its three Lincoln Road locations for “at least 14 days,” according to Starbucks District Manager Camille Bterrani who said the stores “will be doing the right thing for our employees and our local Miami Beach community” in closing temporarily. (Photo: Starbucks at 826 Lincoln Road.)
Time Out Market Miami, a large food hall at 1601 Drexel Avenue just off the Lincoln Road mall, also closed this week. “The market will be closed for as long as required to fully support the local and global efforts to contain the spread of COVID-19,” according to the announcement of the closing.
The Starbucks’ closings are part of the company’s move to the next level of protocols in the rapidly evolving situation around the coronavirus pandemic. While most stores will remain open, the company announced in an internal memo on Sunday that it is “temporarily closing company-operated stores in high-social gathering locations.”
The other seven locations in Miami Beach will be open for “grab and go” business only with no internal or external seating. Patrons can order online or in-store but Starbucks isn’t encouraging them to stay. Bterrani said, “Guests can minimize their exposure and social gathering” by ordering and paying ahead so they can “skip the line and simply pick up.” Uber Eats delivery will also be available with a full menu, he said.
As of Monday, the hours for the stores that will continue to operate are 5:30 am to 9:30 pm to comply with the City’s emergency orders. “We are committed to our City ordinance and curfew,” Bterrani said. This week, Miami Beach imposed an 11 pm curfew for the Entertainment District in South Beach.
The “to go” model is being implemented across the U.S. and Canada for at least two weeks “to help prevent prolonged social gathering in our cafés,” according to the memo from Rossann Williams, Executive Vice President of Retail for Starbucks.
“Every community’s needs are incredibly different, and we are prepared to adjust as needed,” Williams wrote. “We want to make sure we play a constructive role by taking responsible actions, in partnership with the CDC and local public health authorities, so we can continue to do what’s right for our partners and customers.”
“Partner care is the top priority and we will take care of anyone impacted by adjusted hours of operation, modifications to operations, or a temporary closure, including redeploying partners to other stores and/or providing catastrophe pay,” according to the memo.
Starbucks is also investing “up to $10 million” in its Caring Unites Partners (CUP) Fund “and other global resources to support partners’ needs beyond pay” and is temporarily expanding its Care@Work program “to provide support for partners needing additional backup childcare options as a result of school closures,” according to the memo.
Time Out Market Miami said in its announcement that, “After closely monitoring the latest developments, this very difficult decision was taken following updates from both health authorities and local government. More importantly, the decision was taken in the best interests of public health and in order to prioritize the wellbeing and safety of our guests, employees, their families, concessionaires and their teams, as well as the wider community.”
“Everyone at Time Out Market hopes to reopen soon, and the team will constantly monitor and evaluate the situation and share updates as they become available. However, timings will be highly dependent on the duration and severity of the virus outbreak as well as the response by both government and consumers,” the statement reads.
In addition to Time Out Market Miami, there are locations in Lisbon, New York, Boston, Montreal and Chicago. The 18,000 sq ft Miami Beach location showcases "18 eateries that together make up the city's best restaurants and chefs," according to its website.
Didier Souillat, CEO of Time Out Market, said, “These are unprecedented times, and nothing matters more than the health and safety of our guests, teams, concessionaires and the local community as a whole. We have decided to temporarily close as it is our responsibility to do our part to protect everybody – we are looking forward to reopening when it is safe and to once again welcome guests to Time Out Market.”
Meanwhile, TOM is encouraging people to support the chefs and restaurants that have physical locations outside of the market, suggesting purchasing gift cards as one option to help.
“Given the uncertainty of the situation it is not currently possible to quantify the impact on our business, however, the Company has sufficient funds available to meet the challenges of the current environment,” the statement concluded.
Earlier, Apple announced the temporary closure of all of its stores outside of China until March 27th. Nike also closed its stores effective Monday, March 16 and, like Apple, will remain closed through March 27. Both have stores on Lincoln Road.
Ladurée on Lincoln Road is also closed “[until] the health of our employees is not at risk” reads a sign on the door.
Meanwhile,Grubhub CEO Matt Maloney sent an email saying, “[I]t is Grubhub’s responsibility to step up during this difficult time. So, we are deferring commission fees for impacted restaurants. Delaying our revenue will increase the restaurant’s cash flow, allowing them to pay their employees and weather this difficult situation.”
The company has also created the Grubhub Community Relief Fund, allowing customers to donate their change to “charitable organizations that support drivers and restaurants impacted by the coronavirus outbreak.”
Customers can also choose contact-free delivery at checkout. Drivers will call or text when they arrive and drop an order on the doorstep or in your building’s lobby or other designated area.
Uber Eats says on its website that it has “waived delivery fees on all Uber Eats orders from independent restaurants across the US & Canada in an effort to drive sales to local favorites. We have also introduced a new functionality to enable same-day payouts for any Uber Eats restaurants who request it, to increase cash flow certainty.”
Like Grubhub, Uber Eats is also offering to allow delivery drivers to leave food at the door. Any driver who is “diagnosed with COVID-19 or is individually asked to self-isolate by a public health authority will receive financial assistance for up to 14 days while their account is on hold,” according to the company’s website. “We’ve already helped drivers in some affected areas, and we’re working to quickly implement this worldwide.”
Starbucks Lincoln Road Locations to Close for at Least 14 Days:
Time Out Market Miami closes indefinitely
City suggests limited take out and/or delivery service may be imposed as coronavirus pandemic continues
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